Delivery management software is a type of communications software that connects delivery drivers or couriers, when they are out on the road delivering items, with back office staff. This form of communication ensures that the drivers always have at hand the full necessary information needed to make successful deliveries, and the back office staff have a complete overall picture of the situation, where each driver is, what he or she is delivering, and the time and place of each successful delivery.
A good software delivery system works by keeping track of deliveries, from the warehouse to the client’s house. It leaves a trail that can be followed, and which tells you that the driver or courier made the delivery to the correct address, and that the item being delivered was accepted in good condition. This is done through a system that typically uses a mobile device at the driver or courier end, which is coordinated at the company end through a computer interface.
Some online stores, especially the biggest ones, allow a customer to track their orders. This is generally the case with physical goods, and not necessarily with digital goods that can be downloaded immediately. The tracking page is essentially a part of the software that manages the delivery system. It will let you know, usually through a simple line diagram, the day and time that the item was sent out for delivery, which offices it was sent to, if the delivery is in several stages, when the item is out on the road for delivery, and when the item was delivered and accepted by the customer.
Customers find this kind of delivery map extremely useful, especially when things go wrong. Being able to track the stages of a delivery can put a customer’s mind at ease, and can significantly lessen complaints, especially where the delivery takes longer than the customer was expecting. It is usually the lack of feedback between client and customer that leads to irritation, frustration and the eventual complaints. A software delivery system that integrates with the purchasing website to provide the customer with a means to track an order can lead to greater customer satisfaction and customers who are retained for longer.
The key to a successful software delivery system if efficient communication. The days of managing product fulfillment by using ‘phone calls, pen and paper, or entering details into complicated spreadsheets are largely gone for ever. Today’s typical delivery management systems use a web-based administration panel coupled to a manifest system. This is synchronised and integrated with a mobile device that the driver or courier has, which allows them to send and receive updates to the manifest, notes about the delivery, and acceptance signatures from customers.
Gone too are the days when drivers were left to record their mileage at the beginning and end of a shift. This type of self reporting often led to exaggerated figures, which over time can add up to substantial amounts. The mobile devices loaded with today’s software delivery systems use a GPS system to accurately record all distances and their times of travel. Software delivery management systems are not just for large companies. Their relatively low cost means they are easily available to small companies who may be surprised at just how easy and inexpensive it can be to maintain accurate records of product delivery.